Support passengers confidently from check-in through arrival
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GROUND HANDLING
Airport Terminal and Ramp Ground Handling Services Training
Passenger-first. Safety-led. Turnaround-ready.
Training durationIntegrated terminal and ramp operations pathway
DeliveryFace-to-face, online or hybrid learning
ProgrammeProfessional certification
Course summary
Build expertise that creates measurable value.
This integrated professional aviation programme builds a complete understanding of passenger-facing airport terminal operations and time-critical airside ramp services. Learners develop practical capability across check-in, boarding, documentation, baggage, customer service, aircraft turnaround, ground support equipment, airside safety, security and operational coordination.
Verify travel documents and communicate accurately
Apply baggage tagging, tracing and mishandled-baggage procedures
Understand aircraft turnaround and ramp-service coordination
Recognise GSE, airside hazards and safe operating zones
Connect terminal, baggage, ramp and departure workflows
Entry qualifications
Is this programme right for you?
- Minimum high-school education, Grade 10 or equivalent
- Basic computer skills
- Suitable for beginners and working professionals
Learner profile
Designed for ambitious professionals.
- Aspiring passenger service agents
- Baggage handling and ramp operations candidates
- Airline customer service candidates
- Future turnaround coordinators
- Entry-level ground handling professionals
- Airport operations staff seeking broader capability
Course content
A practical, structured learning journey.
Each module turns internationally relevant frameworks into skills you can apply in the workplace.
Module 01↗
Aviation Foundations & Language
- History of aviation and ground handling
- Regulatory authorities
- ICAO phonetic alphabet
- 24-hour clock, UTC and time zones
Module 02↗
Industry Codes, Passenger Flow & Travel Information
- Airline abbreviations and IATA codes
- Check-in, boarding and arrival processes
- TIM, visa and entry requirements
- Health and vaccination information
Module 03↗
Documentation & Terminal Operations
- Passport and visa checks
- Accurate information verification
- Announcements and terminal zones
- Arrival, baggage claim and customs support
Module 04↗
Baggage, Cabin & Seating
- Baggage tagging, tracing and reporting
- Mishandled baggage and complaint resolution
- Cabin classes and service zones
- Exit rows and special seating
Module 05↗
Customer Service, Communication & Team Coordination
- Professional passenger assistance
- Service recovery and escalation
- Clear announcements and operational terminology
- Coordination with airline crew, security and ground handlers
Module 06↗
Airside Services, Aircraft & Turnaround
- Airside roles and stakeholders
- Aircraft types and critical zones
- Parking guidance and turnaround workflows
- Cleaning, catering, water, lavatory and hygiene services
Module 07↗
Ground Support Equipment, SOPs & Safety
- Tugs, belt loaders and ground power units
- Equipment inspection and safe positioning
- Routing, timing and ramp coordination
- PPE, hazards, safe zones and incident reporting
Module 08↗
Security & Future Ramp Services
- Access control and airport badges
- Suspicious behaviour and incident response
- Automation and performance data
- Sustainability and electric GSE
Learning outcomes
Graduate ready to perform with confidence.
- 01Assist passengers at check-in, boarding gates and arrival areas
- 02Apply professional communication and documentation procedures
- 03Handle baggage processes and mishandled-baggage support
- 04Recognise aircraft zones, services and safety clearances
- 05Support GSE sequencing and turnaround coordination
- 06Apply PPE, hazard-identification and incident-reporting practices
- 07Follow airside security and access-control procedures
- 08Understand how terminal, baggage and ramp teams connect
Take the next step
Ready to advance your career?
Speak with an Entrepôt programme advisor about upcoming cohorts, delivery options and enrolment.