ETI · 10.05
Corporate Learning / 2026Business Process Mapping & Optimization
This practical program equips participants with techniques to visualize, analyze, and optimize business processes to improve efficiency, reduce bottlenecks, and enhance organizational performance.
Course OverviewPractical learning.
Practical learning.
Measurable impact.
This practical program equips participants with techniques to visualize, analyze, and optimize business processes to improve efficiency, reduce bottlenecks, and enhance organizational performance.
Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.
Learning ObjectivesWhat participants
What participants
will be able to do.
- 01
Map and document business processes.
- 02
Identify process inefficiencies.
- 03
Apply optimization techniques.
- 04
Improve workflow performance.
Who Should AttendDesigned for professionals
Designed for professionals
ready to progress.
- 01Process Owners
- 02Business Analysts
- 03Quality Professionals
- 04Operations Managers
- 05Project Teams
Course OutlineA structured journey
A structured journey
from insight to action.
Facilitated discussion, practical application and workplace-focused learning are woven through every module.
Process Mapping Fundamentals
- Understanding Business Processes
- Process Mapping Techniques
- Process Documentation
Process Analysis
- Identifying Bottlenecks
- Root Cause Analysis
- Process Performance Measurement
Process Optimization
- Improvement Opportunities
- Workflow Redesign
- Continuous Process Improvement
Customised In-House ProgrammesBring this course
Bring this course
into your organisation.
We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.
Let's design your programme ↗+971 54 417 7480