ETI · 04.08
Corporate Learning / 2026Interpersonal Skills & Effective Communication
This program develops essential interpersonal and communication skills required to build positive workplace relationships, improve collaboration, and enhance professional effectiveness.
Course OverviewPractical learning.
Practical learning.
Measurable impact.
This program develops essential interpersonal and communication skills required to build positive workplace relationships, improve collaboration, and enhance professional effectiveness.
Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.
Learning ObjectivesWhat participants
What participants
will be able to do.
- 01
Build effective professional relationships.
- 02
Communicate confidently and professionally.
- 03
Improve collaboration across teams.
- 04
Manage workplace interactions effectively.
Who Should AttendDesigned for professionals
Designed for professionals
ready to progress.
- 01Managers
- 02Supervisors
- 03Team Leaders
- 04Customer Service Professionals
- 05All Employees
Course OutlineA structured journey
A structured journey
from insight to action.
Facilitated discussion, practical application and workplace-focused learning are woven through every module.
Foundations of Interpersonal Effectiveness
- Understanding Interpersonal Skills
- Building Positive Relationships
- Emotional Intelligence in Communication
Communication Excellence
- Active Listening
- Verbal and Non-Verbal Communication
- Assertive Communication
Collaboration and Workplace Relationships
- Team Communication
- Influencing Others
- Managing Workplace Conflict
Professional Communication Skills
- Difficult Conversations
- Building Trust and Credibility
- Personal Communication Development Plan
Customised In-House ProgrammesBring this course
Bring this course
into your organisation.
We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.
Let's design your programme ↗+971 54 417 7480