Entrepôt Training Institute
Corporate Training/Customer Service, Sales & Marketing
ETI · 07.01

Customer Service Excellence

This practical program equips participants with the skills required to deliver exceptional customer service, build lasting customer relationships, and enhance customer satisfaction through effective communication and service excellence practices.

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Corporate Learning / 2026
Duration2 Days
LanguagesEnglish / Arabic
DeliveryIn-Person / Live Online Instructor-Led
CustomisationAvailable in-house
Course Overview

Practical learning.
Measurable impact.

This practical program equips participants with the skills required to deliver exceptional customer service, build lasting customer relationships, and enhance customer satisfaction through effective communication and service excellence practices.

Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.

Learning Objectives

What participants
will be able to do.

  1. 01

    Understand the principles of customer service excellence.

  2. 02

    Build positive customer relationships through effective communication.

  3. 03

    Handle customer enquiries and complaints professionally.

  4. 04

    Deliver consistent customer experiences that enhance loyalty.

Who Should Attend

Designed for professionals
ready to progress.

Course Outline

A structured journey
from insight to action.

Facilitated discussion, practical application and workplace-focused learning are woven through every module.

Module↗

Foundations of Customer Service Excellence

  • Understanding Customer Expectations
  • Customer Service Principles
  • Creating Positive Customer Experiences
Module↗

Communication for Service Excellence

  • Active Listening
  • Professional Communication
  • Building Customer Relationships
Module↗

Managing Customer Interactions

  • Handling Complaints and Difficult Customers
  • Problem Resolution Techniques
  • Service Recovery Strategies
Module↗

Sustaining Service Excellence

  • Customer Satisfaction and Loyalty
  • Continuous Service Improvement
  • Personal Service Excellence Plan
Customised In-House Programmes

Bring this course
into your organisation.

We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.

Let's design your programme ↗+971 54 417 7480