Passenger Ground Service

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Passenger Ground Service
Overview

Dreaming of a career at the airport? This course is your gateway! The Airport Passenger Ground Services Course introduces you to the exciting world of aviation, teaching you everything from checking in passengers to handling arrivals
and customer care. Perfect for freshers and travel enthusiasts.

This course builds your confidence and prepares you for front line roles in the aviation industry , Participants will learn about the operational procedures, safety protocols, customer service excellence, and communication techniques needed to efficiently assist travelers at check-in counters, boarding gates, arrival halls, and more.

Learning Outcomes

❯❯ Work effectively with airport staff, airline crew, and service providers to deliver seamless passenger experiences.

❯❯ Acquire problem-solving skills to handle irregular operations, passenger complaints, and special assistance needs with professionalism.

❯❯ Enhance communication and customer service skills to effectively assist and manage passengers throughout their airport journey

Course Content

1Module 1 – Introduction to Airport & Airline
Ground Operations

  •  Overview of Airport and Airline Operations
  •  Key Departments in Ground Handling
  •  Passenger Handling Procedures
  • Baggage Handling and Tagging Systems
  • Ramp and Airside Operations
  •  Coordination Between Airlines and Ground Services
  •  Technology and Automation in Ground Services

2Module 2 – Computer Reservations ( CRS )
& Departure Control Systems ( DCS )

  • Introduction to CRS and DCS
  • Functions and Importance of CRS in the Airline Industry
  • Key Features of Major CRS Platforms
  •  Passenger Data Management in CRS
  • Check-in and Boarding Procedures Using DCS

3Module 3 – Passenger Baggage check in
procedures (airport off-site)

  • Travel & Health Documentation
  • Passenger Acceptance
  • Baggage Acceptance
  • Passenger Categories
  • Arrival and Transfer Services
  • Special and Restricted Baggage Handling

4Module 4 – Conditions of Carriage, Boarding
Procedures and Flight close-out messaging

  • Introduction to Conditions of Carriage
  • Legal Framework and Airline Liability
  • Passenger Rights and Airline Obligations
  • Special Assistance and Accessibility Policies
  • Flight Close-Out Messaging Process

5Module 5 – Dangerous Goods Regulation

  • International DG Regulatory References
  • Classification, Packagin, Marking & Labelling
  • Dangerous Goods Emergency Procedures
  • Role of Ground Handling Staff in Handling
  • Safety and Risk Management in Handling
  • Security Awareness and DGR Regulations

6Module 6 – Aviation Security Requirements for Passengers and Baggage

  • Introduction to Aviation Security in Ground Operations
  • International and National Aviation Security Regulations (ICAO, GCAA, etc.)
  • ICAO International Conventions
  • Passenger and Baggage Security Procedures
  • Passenger and Baggage Reconciliation Procedures
  • Latest Trends and Technologies in Aviation Security
Career Opportunities
  • Passenger Service Agent
  • Baggage Handling Agent
  • Ramp Agent
  • Ticketing & Reservations Agent
  • DCS Operator
  • Lost & Found Assistant
  • Airport Lounge Agent
  • Ground Operations Coordinator
  • Special Services Assistant (SSA)
  • Security Screening Officer
  • Flight Dispatcher Assistant
Entry Qualification
  • Minimum high school education
  • Good communication skills in English
    • Next Step
  • Airport Operation Foundation
  • Airline Cabin Crew
  • Airline Customer Service
    • UAE Office
    Dubai
    India Offices
    Mumbai
    • 1006, 10th Floor Hubtown Viva, Shankarwadi,
      Off Western Exp. Highway, Andheri East,
      Mumbai- 400060
    • TRAINING CENTER : 601- 215 Atrium 2,
      Andheri - Kurla Road, Andheri East,
      Mumbai - 400059
    • Courses@entrepot.in
    • +91 9920656666
    Chandigarh
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    *Entrepot Training Institute is a Vocational Training Institute and does not provide a job guarantee but provides 100% Placement Assistance . The institute trains individual with the requisite skills in order to be industry ready.

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