Passenger Ground Service

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Passenger Ground Service
Overview

Dreaming of a career in airport operations? This comprehensive Airport Passenger Ground Services Course is your gateway to the dynamic world of aviation and ground handling services. Designed for freshers and travel enthusiasts, this training program covers essential skills such as passenger check-in, baggage handling, arrival assistance, and customer service excellence.

 

Gain the confidence and knowledge needed for front-line airport jobs. You’ll explore real-world airport operational procedures, aviation safety protocols, and effective communication techniques to support travelers at check-in counters, boarding gates, and arrival halls. Whether you’re aiming for a role in ground staff, airport customer service, or passenger support, this course prepares you for a successful career in the aviation industry.

Learning Outcomes

❯❯ Work effectively with airport staff, airline crew, and service providers to deliver seamless passenger experiences.

❯❯ Acquire problem-solving skills to handle irregular operations, passenger complaints, and special assistance needs with professionalism.

❯❯ Enhance communication and customer service skills to effectively assist and manage passengers throughout their airport journey

Course Content

1Module 1 – Introduction to Airport & Airline
Ground Operations

  •  Overview of Airport and Airline Operations
  •  Key Departments in Ground Handling
  •  Passenger Handling Procedures
  • Baggage Handling and Tagging Systems
  • Ramp and Airside Operations
  •  Coordination Between Airlines and Ground Services
  •  Technology and Automation in Ground Services

2Module 2 – Computer Reservations ( CRS )
& Departure Control Systems ( DCS )

  • Introduction to CRS and DCS
  • Functions and Importance of CRS in the Airline Industry
  • Key Features of Major CRS Platforms
  •  Passenger Data Management in CRS
  • Check-in and Boarding Procedures Using DCS

3Module 3 – Passenger Baggage check in
procedures (airport off-site)

  • Travel & Health Documentation
  • Passenger Acceptance
  • Baggage Acceptance
  • Passenger Categories
  • Arrival and Transfer Services
  • Special and Restricted Baggage Handling

4Module 4 – Conditions of Carriage, Boarding
Procedures and Flight close-out messaging

  • Introduction to Conditions of Carriage
  • Legal Framework and Airline Liability
  • Passenger Rights and Airline Obligations
  • Special Assistance and Accessibility Policies
  • Flight Close-Out Messaging Process

5Module 5 – Dangerous Goods Regulation

  • International DG Regulatory References
  • Classification, Packagin, Marking & Labelling
  • Dangerous Goods Emergency Procedures
  • Role of Ground Handling Staff in Handling
  • Safety and Risk Management in Handling
  • Security Awareness and DGR Regulations

6Module 6 – Aviation Security Requirements for Passengers and Baggage

  • Introduction to Aviation Security in Ground Operations
  • International and National Aviation Security Regulations (ICAO, GCAA, etc.)
  • ICAO International Conventions
  • Passenger and Baggage Security Procedures
  • Passenger and Baggage Reconciliation Procedures
  • Latest Trends and Technologies in Aviation Security
Career Opportunities
  • Passenger Service Agent
  • Baggage Handling Agent
  • Ramp Agent
  • Ticketing & Reservations Agent
  • DCS Operator
  • Lost & Found Assistant
  • Airport Lounge Agent
  • Ground Operations Coordinator
  • Special Services Assistant (SSA)
  • Security Screening Officer
  • Flight Dispatcher Assistant
Entry Qualification
  • Minimum high school education
  • Good communication skills in English
    • Next Step
  • Airport Operation Foundation
  • Airline Cabin Crew
  • Airline Customer Service
    • UAE Office
    Dubai
    India Offices
    Mumbai
    • 1006, 10th Floor Hubtown Viva, Shankarwadi,
      Off Western Exp. Highway, Andheri East,
      Mumbai- 400060
    • TRAINING CENTER : 601- 215 Atrium 2,
      Andheri - Kurla Road, Andheri East,
      Mumbai - 400059
    • Courses@entrepot.in
    • +91 9920656666
    Chandigarh
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    *Entrepot Training Institute is a Vocational Training Institute and does not provide a job guarantee but provides 100% Placement Assistance . The institute trains individual with the requisite skills in order to be industry ready.

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