Entrepot Training Institute
Effective Date: 29 June 2026
- Introduction
Welcome to Entrepot Training Institute (“ETI”, “we”, “our”, “us”).
At Entrepot Training Institute, we understand that privacy is fundamental to building trust with our students, corporate clients, website visitors, business partners, trainers, and employees. We are committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, retain, and protect your personal information when you:
- Visit our website;
- Submit an enquiry;
- Register for a course;
- Attend classroom or online training;
- Participate in webinars or workshops;
- Apply for internships;
- Communicate with us through email, telephone, WhatsApp or social media;
- Use any student portal or learning management system;
- Purchase our training programmes or services.
This Privacy Policy applies to all personal information processed by Entrepot Training Institute regardless of the method by which the information is collected.
- About Us
Entrepot Training Institute is a professional education and vocational training institute providing internationally recognised professional development programmes, certification courses, corporate training solutions, aviation training, logistics and supply chain education, procurement training, management development programmes, information technology training and related educational services.
For the purpose of applicable data protection laws, Entrepot Training Institute is the “Data Controller” of your personal information.
- Scope of this Policy
This Privacy Policy applies to:
- Prospective students
- Current students
- Alumni
- Corporate clients
- Individual clients
- Website visitors
- Trainers and instructors
- Internship applicants
- Job applicants
- Vendors and suppliers
- Business partners
- Event participants
- Anyone interacting with ETI through any digital or physical channel
- Information We Collect
Depending on your interaction with us, we may collect the following information.
- Personal Identification Information
This includes:
- Full name
- Photograph
- Gender (where applicable)
- Date of Birth
- Nationality
- Passport details
- National Identity Card
- Emirates ID (where applicable)
- Visa information (if required)
- Residential address
- Postal address
- Email address
- Telephone number
- Emergency contact details
- Educational Information
- Academic qualifications
- Previous educational records
- Professional certifications
- Employment history
- Curriculum Vitae (CV)
- Training history
- Work experience
- Internship preferences
- Student Information
During your studies we may collect:
- Student identification number
- Attendance records
- Examination results
- Assignment submissions
- Assessment scores
- Internal evaluations
- Practical training reports
- Internship records
- Graduation status
- Certification history
- Academic progress
- Student feedback
- Learning analytics
- Corporate Client Information
For organisations enrolling employees we may collect:
- Company name
- Company registration details
- Billing address
- VAT/GST details
- Contact persons
- Employee enrolment information
- Purchase orders
- Training reports
- Financial Information
When payments are made we may collect:
- Invoice information
- Billing information
- Payment confirmations
- Transaction references
- Refund information
We do not store complete credit card or debit card details. Payments are processed securely through authorised payment gateways.
- Technical Information
When you use our website we automatically collect:
- IP address
- Browser type
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited
- Session duration
- Clickstream information
- Geographic location (approximate)
- Cookies
- Website performance statistics
- Communications
We maintain records of communications including:
- Email correspondence
- WhatsApp conversations
- Telephone call records
- Customer service enquiries
- Complaint records
- Feedback forms
- Survey responses
- Information Collected During Online Training
When participating in online classes or webinars we may collect:
- Attendance logs
- Login records
- Camera or microphone usage (where enabled)
- Chat messages
- Questions asked
- Participation records
- Recorded sessions
- Screen sharing data (where applicable)
Recordings are made solely for educational and quality assurance purposes.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Understand visitor behaviour
- Maintain login sessions
- Enhance security
- Prevent fraud
- Measure advertising effectiveness
- Improve website functionality
Users may disable cookies through browser settings, although doing so may limit certain website features.
- How We Use Your Information
We use your information for legitimate educational and business purposes including:
Student Administration
- Processing admissions
- Course registration
- Identity verification
- Student record management
- Issuing student identification
- Academic administration
Training Delivery
- Conducting classroom training
- Delivering virtual learning
- Managing examinations
- Assessments
- Certification
- Practical training
- Internship placements
Customer Support
- Responding to enquiries
- Resolving complaints
- Technical assistance
- Student support
Business Operations
- Processing payments
- Issuing invoices
- Financial reporting
- Internal administration
- Quality assurance
- Risk management
Marketing
Subject to your consent we may send:
- New course launches
- Promotions
- Newsletters
- Educational articles
- Event invitations
- Alumni activities
- Industry updates
You may unsubscribe at any time.
- Legal Basis for Processing
Where required by law we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- Public interest obligations
- Accreditation requirements
- Sharing of Personal Information
We never sell personal information.
Information may be shared only where necessary with:
Accreditation Bodies
Including organisations responsible for issuing professional certifications and verifying training records.
Government Authorities
Where required by law or regulatory obligations.
Internship Partners
For arranging internships, industrial visits and placement opportunities.
Employers
Where students have authorised disclosure or where sponsored training requires reporting.
Payment Service Providers
To process tuition fees securely.
Technology Providers
Cloud hosting providers, email providers, Learning Management Systems (LMS), CRM providers and other authorised service providers.
Professional Advisers
Auditors, accountants, legal advisers and consultants under confidentiality obligations.
Law Enforcement Agencies
Where legally required or to protect our legal rights.
- International Data Transfers
Because Entrepot Training Institute works with international accreditation organisations and global technology providers, personal information may be transferred outside your country of residence.
Whenever international transfers occur, we implement appropriate safeguards to protect your information in accordance with applicable privacy legislation.
- Data Security
Protecting your information is one of our highest priorities.
We implement appropriate technical and organisational measures including:
- SSL encryption
- Secure cloud infrastructure
- Firewall protection
- Antivirus protection
- Multi-factor authentication where applicable
- Role-based access controls
- Secure password policies
- Regular security updates
- Secure backup systems
- Staff confidentiality agreements
- Physical security controls
- Continuous monitoring for unauthorised access
Although we use commercially reasonable safeguards, no system can guarantee absolute security.
- Data Retention
We retain information only as long as necessary for:
- Academic records
- Certificate verification
- Legal compliance
- Financial reporting
- Accreditation requirements
- Dispute resolution
- Internal audits
Certain certification and academic records may be retained permanently to enable future verification of qualifications.
- Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Restrict processing
- Object to processing
- Withdraw consent
- Request transfer of your information where applicable
- Lodge a complaint with the relevant supervisory authority
Requests may be submitted to our Data Protection Officer.
- Student Responsibilities
Students are responsible for:
- Providing accurate and complete information
- Maintaining the confidentiality of login credentials
- Updating changes to contact information
- Using institutional systems responsibly
- Respecting the privacy of fellow students and instructors
- Children’s Privacy
Our programmes are generally intended for individuals aged 18 years and above. Where minors are enrolled in eligible programmes, we collect and process their information only with appropriate parental or legal guardian consent and in accordance with applicable laws.
- Third-Party Websites
Our website may contain links to third-party websites, including accreditation bodies, payment providers and partner organisations.
We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.
- Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements or business operations.
Any revised version will be published on our website with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.
- Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights or have concerns regarding the processing of your personal information, please contact us:
Entrepot Training Institute
Email: courses@entrepot.in
Website: www.etiworld.in
Address: 109 Al Bannai Building, Al Nahda, Dubai, United Arab Emirates (update if your current registered address differs)
- Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and any other jurisdiction whose mandatory data protection laws apply to the processing of personal information by Entrepot Training Institute.
Consent
By accessing our website, submitting your personal information, enrolling in any programme, participating in our training activities or otherwise using our services, you acknowledge that you have read, understood and agreed to this Privacy Policy.
© 2026 Entrepot Training Institute. All Rights Reserved. This Privacy Policy is intended for publication on the official Entrepot Training Institute website and should be reviewed periodically to ensure continued compliance with applicable laws and business practices.